One of the simplest life lessons I have tried to pass on to my kids is the very simple “Don’t be a jerk.” Helping young people understand that empathy is important in business and in life is sometimes a struggle. No one is saying not to do what is needed, but doing it in a way that gives opportunities and shows caring is as important as getting it done. Here are five ways that I have found work for me… although I’m still a jerk on occasion.
1 – Take 30 seconds. Before you send that email, reply to that text, reply to someone screaming at you on the phone – take 30 seconds to gather your thoughts, think about why someone might be upset and understand the best way to move forward.
2 – Explain yourself. I find that most misunderstandings start at the beginning. Whether it’s a new Client, employee, subconsultant, etc. starting with what your goal and understanding is for the situation is the best way to avoid issues later – and potentially learn in the process.
3 – Apologize. Huge one! To apologize is not an admittance of guilt or a sign of weakness. Everyone makes mistakes – and everyone can be subject to misunderstandings. Responding in a way that shows you understand and want to move forward to make it much easier to maintain the relationship and work hand in hand.
4 – Mean what you say. No games, no tests, just lay out your expectations clearly.
5 – Expect the best, be prepared for the worst. When making that tough phone call or having that tough discussion, expect that there will be mutual understanding and that a positive resolution will be reached. Go into situations with an open mind and willing to listen. Now, still be prepared, but the mindset and approach will make a difference.